Facebook FAIL Friday #140

This one speaks for itself… happy Friday…

May 15, 2013
Amy’s Baking Company crashes and burns on Facebook after Kitchen Nightmares show
By Eileen Brown for Social Business

Amy’s Baking Company Bakery Boutique and Bistro leapt to defend its brand. And it failed spectacularly.

Chef Gordon Ramsay was asked in to help Sam and Amy Bouzaglos save their failing business, and the advice was filmed for his show Kitchen Nightmares, airing last Friday.

Unusually for Ramsay, he quit the show, saying that he could not help the two owners because they were “incapable of listening”.

The couple took to Facebook to respond to criticism and comments that appeared on the company’s Facebook Page. Unfortunately, their comments elicited more negative feedback and derision, comments on Reddit, and negative reviews on Yelp.

The original comments and responses to criticism have now been removed from the Facebook page.

However, the Buzzfeed post gives you a good idea of the tone and manner of the original posts. Many comments are trolling messages that should not have been responded to on a public forum such as Facebook or Reddit.

What made things worse for the Bouzaglos was their response to the criticism levelled against them. The company Facebook page was filled with equally critical and abusive language directed at the commentators. [READ FULL STORY]

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